Frequently Asked Questions (FAQ)

What Are Your Shipping Times?

Shipping times vary depending on your location. Estimated delivery times are displayed at checkout.

Do You Ship Across Canada?

Yes, we ship throughout Canada and to several other regions.

Will the Jewelry Tarnish?

Our jewelry is made with quality materials. As with any jewelry, proper care will help extend its lifespan and maintain its appearance.

Can I Return a Product?

Yes. Please refer to our Return & Refund Policy for the applicable terms and conditions.

How Should I Care for My Jewelry?

We recommend avoiding prolonged contact with water, perfumes, lotions, and chemicals to help preserve your jewelry.

How Can I Track My Order?

A tracking number will be provided once your order has been shipped, when available.

What Payment Methods Do You Accept?

We accept major payment methods supported by Shopify Payments, as well as any additional payment methods displayed at checkout.

How Can I Contact O&C Jewelry?

You can contact our team through the contact form on our website or by using the email address provided on the website.