Shipping Policy

Thank you for choosing O&C Jewelry. We are committed to preparing and shipping your order promptly while ensuring that your jewelry arrives in perfect condition.

1. Order Processing

All orders are processed within 1 to 3 business days after payment has been confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand, such as promotions, holidays, or collection launches, processing times may be slightly longer.

2. Delivery Times

Delivery times vary depending on your destination and the selected shipping carrier.

Estimated delivery times:

Canada: 2 to 7 business days
United States: 4 to 10 business days
International: 7 to 20 business days

These delivery times are estimates only and are not guaranteed.

3. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address and the selected shipping method.

When free shipping promotions are available, they will be clearly displayed on our website.

4. Shipping Confirmation

Once your order has been shipped, you will receive an email containing:

A shipping confirmation;
A tracking number, when available;
The information needed to track your package.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

O&C Jewelry is not responsible for delays, additional fees, or returned packages resulting from an incorrect or incomplete shipping address.

If an order is returned to us for this reason, additional shipping fees may be required before the order can be shipped again.

6. Shipping Delays

Once a package has been handed over to the shipping carrier, delivery times are subject to the carrier's operations and schedule.

Delays may occur due to:

Weather conditions;
High-volume shipping periods;
Customs inspections;
Strikes;
Events beyond our reasonable control.

We will do our best to assist you in tracking your order, but we cannot be held responsible for delays caused by the shipping carrier.

7. Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

We may ask you to provide:

Your order number;
Photos of the package and product, if applicable;
Any additional information required to submit a claim with the shipping carrier.

Each situation will be reviewed individually to determine a fair and appropriate solution.

8. Packages Marked as Delivered

When a shipping carrier confirms that a package has been delivered to the address provided, O&C Jewelry cannot be held responsible for packages that are lost, stolen, or collected by another person after delivery.

We recommend checking with members of your household, neighbors, or the shipping carrier before contacting us.

9. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These fees are the responsibility of the customer and are not included in the price of the products or shipping fees unless otherwise stated.

10. Refused Deliveries

If an order is refused by the customer or returned due to unpaid customs duties, an incorrect address, or the recipient's absence, the original shipping and return shipping costs may be deducted from any applicable refund.